FAQs for Customer’s References

e-NACH (Electronic National Automated Clearing House) is a digital payment system that facilitates the automatic processing of recurring payments, such as EMIs, bills, and subscriptions, directly from your bank account.
e-NACH is a faster, more secure, and completely paperless alternative to ECS (Electronic Clearing Service). It also enables real-time authentication through OTP or net banking.
- You can set up an e-NACH mandate:
Online: By filling out a form on your lender's or service provider’s
website and verifying with OTP or net banking. - Offline: By submitting a physical mandate form to your bank.
- Hassle-free automatic payments
- No risk of missed payments or late fees
- One-time setup for recurring transactions
- Paperless and time-efficient process
- Ensures timely payments, avoiding late fees and service disruptions.
- Accepted by banks, financial institutions, utility providers, and subscription-based services.
- Minimizes transaction failures due to manual errors or insufficient funds.
Yes, e-NACH is highly secure. It uses encrypted systems and requires authentication via OTP, digital signature, or net banking, ensuring your information is protected.
an e-NACH mandate?
Yes, you can cancel or modify an e-NACH mandate by contacting your bank or service provider. Ensure to initiate changes before the scheduled payment date.
While most banks provide e-NACH setup for free, some may levy nominal charges. Check with your bank or service provider for details.
If your account has insufficient funds, the e-NACH payment will fail, and you may incur penalties or late fees from your bank or lender.
After cancellation, all automatic transactions associated with the mandate will stop. Please review your account statements to ensure no further transactions occur.
You can track e-NACH transactions through:
- Your bank’s online portal
- Account statements
- SMS/email notifications from your bank
Yes, e-NACH is commonly used for paying loan EMIs, utility bills, insurance premiums, subscriptions, and other recurring payments.
For any query on Mandate Registration/ Modification/ Cancellation, please write to customercare@microgreenhf.com/ grievance@microgreenhf.com or Please visit the nearest Micro Green Housing Finance Private Limited Branch and submit your complaints/grievance get your complaint logged in the “Complaint & Grievance Register” maintained at the branches (During the working hours from 9:30 A.M to 6:30 P.M).